Frequently Asked Questions
How Does This Work?
The store is “open” from 9am Saturday morning to 9am Thursday each week. Any orders placed before the Thursday morning cut-off time will be available for either pickup or delivery on Friday.
Where Do I Pick Up My Order?
You can pick up your order at our farm, FieldTrip Farm, located at 201 Moodie Drive. Pickups take place on Friday afternoons between the hours of 2pm and 6pm.
Can I Have My Order Delivered?
Yes! Deliveries leave the farm on Friday afternoons at 1pm, and generally arrive by 4pm. We deliver to a maximum distance of 50km from the farm, and we charge a delivery fee of $12. This fee covers our delivery costs and allows us to keep our product prices as low as possible for you.
Will My Delivery Arrive At The Same Time Each Week?
Not exactly, but pretty close. We service all of Ottawa, and each week receive orders ranging from Orléans to Stittsville to Manotick, and everything in between, so routes can vary depending on the week. We send out orders with our local delivery partner, Gopher It Deliveries, on Friday afternoons at 1pm. All orders should be delivered by 4pm on Friday, barring unforeseen circumstances out of our control. Gopher It also provides live tracking services to let you know exactly when your order will arrive.
Do I Have To Be Home To Receive My Order?
No. If you are not at home to receive your order, your order will be left at the door. If you do not wish for your order to be left at the door, please leave a comment in the notes section of your order. If you have stated that you do not wish for your order to be left behind, but are not home to receive your order, you will be charged for a rescheduled delivery. Apartment buildings are a little different - because apartment lobbies are high-traffic environments, we will never leave an order unattended in an apartment lobby unless you specify that we should do so in the comments section of your order. If you live in an apartment and know you will not be home for your delivery, please arrange to have someone else accept your order, or arrange for us to leave it somewhere suitable, such as at the front desk, or in the mailroom. If we attempt to deliver to an apartment building but are unable to get into the building, you will be charged for a rescheduled delivery. If we are able to get into the building, we will leave your order at your apartment door.
If I Live In An Apartment Building, Do I Have To Come To The Lobby To Receive My Order?
No! We will bring your order right to your door, regardless of whether you live in a house or an apartment/condo building. Everyone gets the same service no matter the shape of their home. Just buzz us in and we'll come to you!
How Is This Different From Other Similar Services?
We have endeavoured to cater more to farmers, and to reduce food waste, by having a system that allows farmers to only harvest what is ordered from them, and for producers to only make what is ordered from them. The grace period between ordering and pickup/delivery allows farmers and producers to have adequate time to plan, prepare, and fulfill your orders, while reducing food waste by removing the unknown from sales.
We also feel strongly that something doesn't automatically get a "local" designation just because it was manufactured within a certain postal code. The ingredients should be local too! Selling "local" salsa made with imported tomatoes isn't how we roll. Here at FarmScore, our producers source their ingredients from local farmers to complete the "local" circle. Local producers should support local farmers too!
Is There A Minimum Order Amount?
Not anymore! You can order whatever you want for pickup or delivery!